Frequently Asked Questions
Why is there more than one “Shipping” notice on my order?
At Avanti Artifacts, we make every effort to ensure that your orders are processed and dispatched as quickly as possible. Sometimes, in order to expedite the dispatch process, we may dispatch your order directly from a different warehouse, which can result in multiple shipping references appearing on your order tracking information.
In addition, multiple shipments may be required to complete the order depending on the shipping option available and/or selected by the customer. This may also result in multiple shipping references.
Please rest assured that all of the items in your order are being shipped to you as quickly as possible, and we will do our best to ensure that you receive all of your items promptly. If you have any further questions or concerns regarding your order, please do not hesitate to contact us directly.
When will my order arrive?
Thank you for supporting small businesses! We appreciate your business and are excited for you to receive your order.
Please note that our products are made to order and typically processed within two business days unless otherwise noted in the product listing. We will communicate any potential delays with you as soon as possible.
Most orders within the continental U.S. take approximately 3-7 business days to arrive. However, please remember that shipping times may vary based on the delivery location and shipping option selected at checkout. (Alaska and Hawaii may see an additional 14 business days)
We understand the importance of timely delivery and will do our best to get your order as quickly as possible. If you have any questions or concerns regarding the status of your order, please feel free to contact us.
What if I ordered the wrong item or my item is broken/defective?
We apologize for any inconvenience caused if you received a product that is not what you expected or if the item is defective or broken. At Avanti Artifacts, we take great pride in our made-to-order business and want you to be completely satisfied with your purchase.
Please note that due to the custom nature of our products, we do not offer returns or exchanges unless the item is defective or broken. However, we understand that mistakes can happen and we will do everything we can to make it right.
If you received a defective or broken item, please contact us as soon as possible so we can work with you to find a solution. We will do our best to resolve the issue promptly and satisfactorily.
If you ordered the wrong product, we encourage you to contact our customer support team immediately. Although we cannot accept returns or exchanges for products that were ordered incorrectly, we will work with you in good faith to find a solution.
Thank you for your understanding.
How do I cancel my order?
We understand that sometimes plans change.
As a made-to-order company, we process and manufacture your products quickly. Therefore, we kindly ask that you contact us as soon as possible to request a cancellation. While we cannot guarantee that we will be able to cancel your order, we will do everything we can to accommodate your request.
Please note that if your order has already been processed or shipped, we cannot cancel it. In this case, we encourage you to contact us to arrange a return.
Thank you for your understanding
Do you take returns and/or exchanges?
Unfortunately, we do not accept returns or exchanges due to the nature of our made-to-order business, especially for customized orders. We apologize for any inconvenience this may cause, but we want to assure you that we are committed to delivering high-quality products that meet your specifications. If something is wrong with your order, please don’t hesitate to contact us.
Do you offer bulk orders?
Yes, we do! Please contact us with ‘bulk’ in the subject line. Please include the product, estimated quantity, desired date, and contact information.